Return & Refund

Last updated August 22, 2022

 

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

 

RETURNS

 

All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

 

RETURN PROCESS

 

To return an item, please email customer service at sales@thebigmart.pk to obtain a Return Merchandise Authorisation (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:

 

*Customer will be contacted by our site*

 

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

 

REFUNDS

 

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least five (5) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

 

EXCEPTIONS

 

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

 

 

Please Note

 

● Sale items are FINAL SALE and cannot be returned.

 

QUESTIONS

 

If you have any questions concerning our return policy, please contact us at:

 

 

sales@thebigmart.pk